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Frequently Asked Questions


Designer Accounts


Question:

I set up my Robert Allen account with the credit department and now I would like to shop online. How can I register my account?


Answer:

To register an account, please click here or the log in link at the top of every page. Once on the log in page, you will see the "Register Now" button in the right column.


After clicking the "Register Now" button, you will be directed to the register page, please fill out all of the information as it appears on your credit application.



Question:

Can I use just my account number to log in?


Answer:

Yes, you can use your account number to log in. You may also use the email registered with your account.


Question:

What should I do if I can't log in?


Answer:

Check to see if you are using the account number or email associated with the account as it appears on the credit application. Also be sure you are using the correct password when logging in.


If you still can't log in, please use the "Forgot your password?" feature on the log in page. (See Retrieve Password)



Password Reset


Question:

How do I reset my password?


Answer:

If you are logged in, you can reset your password via your account page.

If you are not logged in, click here and fill out all of the required fields.



Retrieve Password


Question:

How do I retrieve my password?


Answer:

To retrieve your password, please click here and fill out all the required fields. A password link will be emailed to you, If you do not receive an email from Robert Allen, please check your spam folder.


If the email with your password link is not in the spam folder nor your inbox, please call Customer Service at:

(US) Customer Service between 8:30 AM and 8:00 PM EST,
Monday through Friday, at 800.333.3777

(CANADA) Customer Service between 9:00 AM and 5:00 PM EST,
Monday through Friday, at 800.363.3020


QuickShip Custom Furniture


Question:

What is the production time for QuickShip Furniture?


Answer:

Your customized piece will leave the manufacturer in 4 weeks. Production will begin after we receive your complete order details, tear sheet, and payment.


Question:

Which frames and fabrics are included in the QuickShip Furniture program?


Answer:

For a full program description, head to our QuickShip Furniture page or download our PDF.


Question:

What are the shipping options for the QuickShip program?


Answer:

Our QuickShip program was designed to produce quality custom furniture fast. Learn more about our shipping options:


Standard Shipping: Delivered in 5-10 business days via a dedicated furniture carrier to a Robert Allen Certified Receiver (recommended) or a designated receiver of your choice.

Expedited Shipping: Shipping time is cut to just 2-4 business days, depending on the delivery destination. Furniture will be shipped using a LTL (Less Than Truckload) common carrier to a Robert Allen Certified Receiver (recommended). If a Robert Allen Certified Receiver is not available, a designated receiver of your choice may be specified.

NEW Direct White Glove Residential Delivery: New to Robert Allen Furniture, White Glove In-Home delivery is available to those customers seeking a residential delivery option. Your furniture will arrive in the home within 1-3 weeks. Delivery date/time will be pre-arranged to ensure successful delivery. Your furniture will be unpacked and set up as desired in the home. An exact quote for White Glove In-Home delivery will be provided at the time of order.


Question:

What is the cost for shipping QuickShip Furniture?


Answer:

See costs below:


Delivery Service  Shipping Time  Cost
Standard   5-10 business days  8% of order total
Expedited   2-4 business days   10% of order total
White Glove
In-Home
 1-3 weeks   20% of order total

*Shipping time is added to production time of 4 weeks for QuickShip items.
*Shipping cost is calculated pre-tax.
*Rates are subject to change.


Question:

How can I track my shipment?


Answer:

You may contact the Robert Allen Furniture Customer Service team to check order status. They may be reached at 800.333.3777 (select option 3) or FurnitureOrderQuotes@RobertAllenDesign.com.


Question:

What options are included with QuickShip Furniture?


Answer:

As with our traditional Custom Furniture program, you may customize legs, skirts, nail heads, and more with no added cost, where available. See the description of each piece for full customization options.


Question:

Can I choose a fabric or frame not listed for QuickShip?


Answer:

Our QuickShip fabrics and frames have been specially curated to provide you with a variety of custom options. If you’d prefer another fabric or frame, you may still customize your piece using our traditional Custom Furniture program. Learn more.


Question:

Is COM or COL available with QuickShip?


Answer:

Our QuickShip program is available only with designated Robert Allen fabrics. You may choose other fabrics in our traditional Custom Furniture program. Learn more.


Question:

Where is the QuickShip program available?


Answer:

Our QuickShip program is currently available to ship only within the continental US.


Question:

What is the return policy for QuickShip Furniture?


Answer:

All returns must have prior written authorization from Robert Allen. Charges for local repairs will not be accepted without prior written authorization.


Question:

How do I place an order for QuickShip Furniture?


Answer:

To place your order, contact your Sales Rep, head to your nearest Showroom, or contact Customer Service at 800.333.3777 (select option 3). You may also email us at

FurnitureOrderQuotes@RobertAllenDesign.com.


Have additional questions? Don’t hesitate to contact Customer Service at 800.333.3777 (select option 3) M-F, 8:30 AM – 8 PM Eastern Time or email us at

FurnitureOrderQuotes@RobertAllenDesign.com.