Important Customer Information
You can now check stock and place your fabric orders with either Robert Allen or Duralee Customer Service.
Here is how:
- Call your local Duralee or Robert Allen Showroom;
- Call either of our respective Customer Service Departments
- Duralee Customer Service: 800-275-3872
- Robert Allen Customer Service: 800-333-3777; or
- Email your inquiry or order to email@example.com
For Duralee orders shipped prior to May 1st, you can check the status of your order on duralee.com or by contacting Duralee Customer Service.
Robert Allen Contract customers should continue to contact Robert Allen and Duralee Contract customers should continue to contact Duralee.
Here is how:
- Call Customer Service
For a Robert Allen Contract inquiry or order
Robert Allen Contract Customer Service: 800-333-3778
For a Duralee Contract inquiry or order
Duralee Contract Customer Service: 866-373-8932
- Email your inquiry or order
Robert Allen Contract: firstname.lastname@example.org
Duralee Contract: email@example.com
- Send us a fax
Robert Allen Contract: 800-455-9575
Duralee Contract: 800-306-1660
Customers outside of the US and Canada
Here is how you can reach us:
- Call Export customer Service: +1-631-273-8800 ext. 4247
- Email your inquiry or order: firstname.lastname@example.org
- Send us a fax: +1-631-273-8873
Clarke & Clarke and James Hare
Clarke and Clarke and James Hare product information continues to be available on duralee.com. You can check inventory and place memo orders on the duralee.com website or by calling Duralee customer service.
Account Information Changes
For Robert Allen, Beacon Hill, Duralee, Highland Court, Bailey & Griffin and Lulu DK Brand Fabrics and Trimmings, Robert Allen Furniture and Robert Allen Hardware Orders:
- If you currently have a Robert Allen account number (even if you also have a Duralee account number), The Robert Allen account number will be your sole account number to order both the Robert Allen and Duralee products that are listed above.
- If you currently have a Duralee account number and do not have a Robert Allen account number, you will have a new account number which will be created by adding a prefix of 80 to your current Duralee account number (i.e. 80XXXXX). This will be your sole account number to order both the Robert Allen and Duralee products that are listed above.
For Duralee Furniture, Duralee Hardware, Clarke & Clarke Fabric and James Hare Fabric Orders:
- If you currently have a Duralee account number, continue to use your current Duralee account number, exactly as it is (without an 80 prefix) to order the Duralee products listed above.
- If you do not yet have a Duralee account number, we invite you to open a Duralee account. The process is minimal for accounts in good standing. It will give you access to over 1,400 SKUs of custom upholstered furniture and casegoods, as well as drapery hardware selections from The Finial Company, Paris Texas Hardware, Byron & Byron and Duralee Hardware.
- If you are a Robert Allen Contract customer, your account numbers will not be changing. Please use this account number to order all Robert Allen Contract products.
- If you are a Duralee Contract customer and have a Duralee account your account number has changed. The new account number is your current account number with the addition of the prefix 80 (i.e. 80XXXXX). Please use this number to order all Duralee Contract products.
Credit Card Information
We are currently in the process of moving our inventory to our new computer system. In an effort to protect your privacy during this process, we will not be able to directly transfer your credit card information. As a result, you will be asked to provide this information again the next time you place an order with our Customer Service department. In addition, if you have made a recent purchase or payment through the duralee.com website you will be asked to provide your credit card information a second time for the same order when speaking with our Customer Service Department. We will only be charging your credit card one time for your order. We apologize for any inconvenience, but assure you that your privacy is of the utmost importance to us.
Checking Fabric Availability on duralee.com As you may have discovered, with the exception of James Hare and Clarke and Clarke product, you cannot check stock information on duralee.com. For real time stock information, for now, please contact us in one of the ways listed above. This temporary issue resulted from the relocation of Duralee fabric inventory to our warehouse in Gaffney, South Carolina. We are working to restore your ability to obtain real time stock information and to place orders for Duralee product on duralee.com and will update you on our progress.
Packaging, Invoicing and other Communications
You may be purchasing Duralee products and receiving them in Robert Allen packaging or vice versa. You may also be receiving invoices on Robert Allen letterhead asking that you make your payment to Robert Allen for Duralee products. Don’t worry as we are one company. To avoid confusion, please advise your workrooms. We plan to launch new packaging designs featuring our combined branding; however, to be environmentally friendly, first we are using the remaining stock of our current packaging materials. Also, we are in the process of changing all of our paperwork. You can make your payments to the payee that is on the invoice and mail it to the location on the invoice. Please include your invoice number and we will make sure that it is applied to your account.
At this time, when calling our Customer Service Departments, you may experience longer than average wait times. All calls will be answered in the order in which they are received. Please continue to hold as we do our best to assist all customers in a timely manner. We are working to reduce wait times and sincerely apologize for any inconvenience that you may experience.
We sincerely thank you for your patience and continued business while we consolidate our operations. It is our mission to make your ability to purchase products from us easy and, before you know it, we will be back to providing you world class products at the service levels that you have enjoyed and expect.