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Frequently Asked Questions


Designer Accounts


Question:

I set up my Robert Allen account with the credit department and now I would like to shop online. How can I register my account?


Answer:

To register an account, please click here or on "Log In", which appears at the top of every page.


From the Log In page, within the "Don’t Have a Login?" section, hover over "Select One" and choose the correct option. You will then be directed to the registration page. Please fill out all of the information as it appears on your credit application.



Question:

Can I use just my account number to log in?


Answer:

No. For enhanced security, you must now log in using only the email address associated with your account. Need help assigning an email address? Please contact Web Support at 800.275.3872, option 3 or websupport@tradgroup.com for assistance.


Question:

What should I do if I can't log in?


Answer:

Please make sure you have registered your account for online access. (See first question above)


If you have registered, try resetting your password by using the "Forgot your password?" feature on the log in page. (See also the “Retrieve Password” section on this page)


Still having troubles? Please contact Web Support at 800.275.3872, option 3 or websupport@tradgroup.com for assistance.




Retrieve Password


Question:

How do I retrieve my password?


Answer:

To retrieve your password, please click here and fill out all the required fields. A link to reset your password will be emailed to you. If you do not receive an email from Robert Allen, please check your spam folder.


If the email with your password link is not in the spam folder nor your inbox, please contact Web Support at 800.275.3872, option 3 or websupport@tradgroup.com for assistance.

Robert Allen Duralee Group