Scroll
Visit a showroom ›
menu

CONTACTING US

Residential Customers

You can check stock and place your fabric orders with either Robert Allen or Duralee Customer Service. Here is how:


  • Call your local Duralee or Robert Allen Showroom
  • Call either of our respective Customer Service Departments Duralee Customer Service: 800-275-3872 Robert Allen Customer Service: 800-333-3777 or
  • Email your inquiry or order to orders@robertallendesign.com

For Duralee orders shipped prior to May 1st, you can check the status of your order on duralee.com or by contacting Duralee Customer Service.

Contract Customers

Robert Allen Contract customers should continue to contact Robert Allen and Duralee Contract customers should continue to contact Duralee.


Here is how:


  • Call Customer Service For a Robert Allen Contract inquiry or order Robert Allen Contract Customer Service: 800-333-3778 For a Duralee Contract inquiry or order Duralee Contract Customer Service: 866-373-8932
  • Email your inquiry or order Robert Allen Contract: contractorders@robertallendesign.com Duralee Contract: contract@duralee.com
  • Send us a fax Robert Allen Contract: 800-455-9575 Duralee Contract: 800-306-1660

Canadian Customers

For Duralee Canadian Customers, contact JF Fabrics:


  • By Telephone -905 829 5500 (Local)
  • 1 800 268 2050 (English)
  • 1 800 268 2643 (French)
  • By email - customerservice@jffabrics.com For Robert Allen Canadian Customers:
  • Call Robert Allen Customer Service 1-800-363-3020
  • Email inquiries to cscanada@robertallendesign.com
  • Customers outside of the US and Canada Here is how you can reach us:
  • Call Export customer Service: +1-631-273-8800 ext. 4247
  • Email your inquiry or order: export@tradgroup.com
  • Send us a fax: +1-631-273-8873

CLARKE & CLARKE AND JAMES HARE

Clarke and Clarke and James Hare product information continues to be available on duralee.com. You can check inventory and place memo orders on the duralee.com website or by calling Duralee customer service.


CREDIT CARD INFORMATION

We are currently in the process of moving our inventory to our new computer system. In an effort to protect your privacy during this process, we will not be able to directly transfer your credit card information. As a result, you will be asked to provide this information again the next time you place an order with our Customer Service department. In addition, if you have made a recent purchase or payment through the duralee.com website you will be asked to provide your credit card information a second time for the same order when speaking with our Customer Service Department. We will only be charging your credit card one time for your order. We apologize for any inconvenience, but assure you that your privacy is of the utmost importance to us.


PACKAGING, INVOICING AND OTHER COMMUNICATIONS

You may be purchasing Duralee products and receiving them in Robert Allen packaging or vice versa. You may also be receiving invoices on Robert Allen letterhead asking that you make your payment to Robert Allen for Duralee products. Don’t worry as we are one company. To avoid confusion, please advise your workrooms. We plan to launch new packaging designs featuring our combined branding; however, to be environmentally friendly, first we are using the remaining stock of our current packaging materials. Also, we are in the process of changing all of our paperwork. You can make your payments to the payee that is on the invoice and mail it to the location on the invoice. Please include your invoice number and we will make sure that it is applied to your account.


WAIT TIMES

At this time, when calling our Customer Service Departments, you may experience longer than average wait times. All calls will be answered in the order in which they are received. Please continue to hold as we do our best to assist all customers in a timely manner. We are working to reduce wait times and sincerely apologize for any inconvenience that you may experience.

We sincerely thank you for your patience and continued business. It is our mission to make your ability to purchase products from us easy and, before you know it, we will be back to providing you world class products at the service levels that you have enjoyed and expect.