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Important Customer Information


PLACING ORDERS AND CHECKING ORDER HISTORY AND STATUS

  • If you place an order of either Duralee product, Robert Allen product or both products (standard, CFA and reserve) with our Customer Service Team and you:


  • Use your Duralee Account Number - You will be able to track your entire order (which will have a 7-digit order number) only on duralee.com or by calling Customer Service. You will not be able to track this order or robertallendesign.com, even if the order includes Robert Allen brand products.

  • Use your Robert Account Number - You will be able to track your entire order (which will have a 7-digit order number) only on robertallendesign.com or by calling Customer Service. You will not be able to track this order or duralee.com, even if the order includes Duralee brand products.

  • You can also place orders, and check order history and status by emailing or calling us at the numbers listed below


  • Contract Customers
    • Robert Allen Contract customers can contact Robert Allen Contract in one of the following ways:
      • Call Robert Allen Contract Customer Service at 800-333-3778
      • Email your inquiry or order to Robert Allen Contract at contractorders@robertallendesign.com
      • Contact Robert Allen Contract at 800-455-9575
    • Duralee Contract customers can contact Duralee Contract in one of the following ways:
      • Call Duralee Contract Customer Service at 866-373-8932
      • Email your inquiry or order to Duralee Contract at contract@duralee.com
      • Send us a fax at 800-306-1660

  • Duralee Hardware Customers

  • Canadian Customers
    • Duralee Canadian Customers should contact JF Fabrics:
    • For Robert Allen Canadian Customers:

  • Customers outside of the US and Canada
    • Call Export customer Service at +1-631-273-8800 ext. 4247
    • Email your inquiry or order at export@tradgroup.com
    • Send us a fax at +1-631-273-8873


CLARKE & CLARKE AND JAMES HARE

Clarke and Clarke and James Hare product information is available on duralee.com. You can check inventory and place memo orders on the duralee.com website or by calling Duralee customer service.



CREDIT CARD INFORMATION

We are in the process of moving our inventory to our new computer system. In an effort to protect your privacy during this process, we will not be able to directly transfer your credit card information. As a result, you will be asked to provide this information again the next time you place an order with our Customer Service department. In addition, if you have made a purchase or payment through the duralee.com website you will be asked to provide your credit card information a second time for the same order when speaking with our Customer Service Department. We will only be charging your credit card one time for your order. We apologize for any inconvenience, but assure you that your privacy is of the utmost importance to us.



PACKAGING, INVOICING AND OTHER COMMUNICATIONS

You may be purchasing Duralee products and receiving them in Robert Allen packaging or vice versa. You may also be receiving invoices on Robert Allen letterhead asking that you make your payment to Robert Allen for Duralee products. Don’t worry as we are one company. To avoid confusion, please advise your workrooms. We plan to launch new packaging designs featuring our combined branding; however, to be environmentally friendly, first we are using the remaining stock of our current packaging materials. Also, we are in the process of changing all of our paperwork. You can make your payments to the payee that is on the invoice and mail it to the location on the invoice. Please include your invoice number and we will make sure that it is applied to your account.